skip to main content

Modernizing our complaints process

This past year, the Commission was committed as ever to improving and modernizing our complaints process. Improving access to human rights justice for people in Canada remains a constant priority.

Over the past few years, informed by user and stakeholder feedback, we have been working to make our complaints process more accessible for all, and provide an overall easier experience for the people who come to us for help.

In 2022, this work carried on. We identified where we need to focus our efforts to continue creating a sustainable, efficient, accessible system, and address some of the obstacles raised in our preliminary review of our new process. Here are the highlights: